Also, license should be issued for the product, you are trying to activate (or superior product / bundle, that has the rights to activate that application). Most activation issues are related to proxy server placed in the network infrastructure, which is not configured in the ESET product settings (procut can not reach the activation servers).

Hello everyone, I'm very new to to managing ESET so please bear with me. This is the first client that I'm having trouble with regarding this issue.

I've installed and activated at least 5 other machines through the Remote Administrator interface. However this one machine will not activate and I have no clue why. I look at the task execution for the client and it says that the task finished successfully. However when I look back on the client machine, the Endpoint Antivirus 6 software is not activated and is still asking for it. I'm not sure where to look as none of the logs on the client machine are working. I just get blank logs with no titles for the logs themselves. I did try the first option already to no success.

I don't want to do the manual stuff until it's a last resort. If more machines have this issue it will become a nightmare to get done, I'm managing this to an entire school district and doing it remotely is extremely efficient. I did notice something odd in the license administrator section though. It looks like the license was sent twice to the same machine and even has the check marks that it's activated, but it looks different from the other machines. The machine itself however says that the machine is still not activated though.

Jj41, can you please let us know the public license ID of your license? You can even send it to the private message if that fits you better. We would like to examine the logs. Technically, the activation consists of two steps.

• First is contact with activation servers, which confirms the validity of the license, creates the 'seat entry' in the licensing system and authorizes the client to get a license file. • Second is the factual delivery of signed license file, which includes the license credentials, necessary for updating. In your case, there might be an issue that license file was not delivered to your client for some unknown reason. What is the protection status of the client? Is it 'green' or it remains 'red' even after successful activation dialog? What I would recommend in this case, is reinstall of the client (Endpoint Antivirus application).

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